Terms & Conditions

Introduction

Welcome to Metrolane Express. By using our logistics and transportation services, you agree to abide by the terms and conditions outlined below. Please read them carefully as they govern your use of our services.

Shipment Terms

• Packaging: Customers must ensure that goods are appropriately packaged to prevent damage during transit.
• Documentation: Accurate and complete shipping documentation must be provided by the customer.
• Prohibited Items: Transportation of hazardous, illegal, or restricted goods is strictly prohibited.

Liability and Insurance

• Limited Liability: Metrolane Express is not liable for loss or damage caused by events beyond our control, such as natural disasters, strikes, or acts of terrorism.
• Insurance: Customers are responsible for securing insurance coverage for their goods unless explicitly agreed upon.
• Claims: All claims for loss or damage must be submitted in writing within specific timeframe, e.g., 14 days of delivery.

Cancellation and Changes

• Cancellations: Cancellations must be made in writing and may be subject to cancellation fees.
• Changes to Booking: Any modifications to a booking must be approved in writing and may incur additional charges.

Governing Law

Contact Info